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RETURN & REFUND POLICY

Last Updated: August 1, 2025


At Metabolics.Shop, we stand behind the quality of our products. Due to the nature of our offerings, which include ingestible supplements and topical products, we have specific guidelines in place for returns and refunds to ensure safety, compliance, and fairness.


All Sales Are Final

For safety and quality control reasons, we do not accept returns or issue refunds on products that have been opened or used. Please make sure to review all product details before placing your order.


Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will gladly:


  • Send a replacement product at no cost


OR
 

  • Issue a refund to your original payment method (your choice)
     

Email: contact@metabolics.shop

Include: Order #, photos of the item, and a brief explanation.


Lost or Delayed Shipments

If your order has not arrived within the expected delivery window, please check your tracking number and contact us for support. We’ll work with the carrier to resolve the issue as quickly as possible.


Unauthorized Returns

Packages returned to us without prior approval are not eligible for a refund. Please contact us first before attempting to send back any items.


Order Cancellations

We process orders quickly to ensure fast delivery. If you need to cancel an order, email us within 1 hour of placing it. After this window, the order may already be in production or transit and cannot be canceled.


Questions?

We’re here to help. Contact us with any questions about your order:

📧 contact@metabolics.shop

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